1. Why is my account locked?
    You only gets 5 login attempts, if you try putting a wrong password in the sixth attempt and press sign in, it locks you out. The lockout period is 15 minutes, you will be able to reset your password after that and can sign in.
     
  2. What is the password complexity?
    It is minimum 10 characters - at least 1 digit (0-9) - at least 1 special char ( !@#$%^&*()) - at least 1 upper case (A-Z) - at least 1 lowercase (a-z).