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- Diverse WA is optimised for use in Microsoft Edge, Google Chrome and Safari, and can be displayed on a variety of devices including desktop computers, laptops, smartphones and tablets (Apple and Android). If you are using outdated technology such as Internet Explorer, please switch browsers before commencing this training program.
- I cannot find my agency in the 'Agency' drop down list?
Only state and local government agencies, and those non-government organisations which have a signed user agreement are listed. State government agencies such as the Department of Communities, and Department of Justice, have individual divisions listed due to their size. All other State Government agencies will be listed by their department title, e.g. Local government, sport and cultural industries, Department of. If you believe your agency or organisation is missing from this list, please email email@example.com
- I am receiving an error message when I try to register or I am not receiving an email confirming my registration or password.
All fields must be filled in on the registration form before you press the submit button. The system records the email address used to register. This address is your work/agency email address. If you do not receive an email confirming your registration or if resetting a password, please contact firstname.lastname@example.org
- I am not currently employed by a state or local government agency, non-government or not-for-profit organisation, can I access the Diverse WA training?
Unfortuntately not at this time. The Diverse WA training program is specifically designed for employees from a state or local government agency, however non-government or not-for-profit organisations can benefit from some content included in the training modules. In this situation, the Office of Multicultural Interests can provide you with further information about other training providers. Please email email@example.com requesting this information.
- I haven't received an automated email confirming my registration?
Ensure you fill in all text fields in the registration form before pressing the 'submit' button. You may need to register again if information is missing.
- I've forgotten my password, what do I do?
Simply, go to the Sign in page and select 'Forgot your password?' and follow the password reset instructions.
- Why is my account locked?
You only gets 5 login attempts, if you try putting a wrong password in the sixth attempt and press sign in, it locks you out. The lockout period is 15 minutes, you will be able to reset your password after that and can sign in.
- What is the password complexity?
It is minimum 10 characters - at least 1 digit (0-9) - at least 1 special character ( !@#$%^&*()) - at least 1 upper case (A-Z) - at least 1 lowercase (a-z).
- The system is not responding when I use my email address?
If you have previously registered to the old version of the Diverse WA training program, please go to the Sign in page and select 'Forgot your password?' After entering your email address, you will should receive an email from Diverse WA with instructions on how to reset your password. This may take several minutes depending on your internet service network. Also, check your 'junk' folder if you do not receive the email.
- I've received an error message advising me that my email is not registered. What do I do?
On the Sign in page you will see instructions to Contact us. Please select this link and complete the email request for us to check if your email address is registered and active. You should expect a response from us between 1-3 business days.
- How long will it take to complete the course?
You should progress through the course at your own pace, however we estimate that you should allow 1.5 hours to complete Module 1 and 30 minutes to complete Module 2. The Diverse WA Team also suggests that you complete both modules within 3 months of registering. For those of you who completed modules in the older version of the training program, we suggest its now time for a 'refresher' as the new program has been redeveloped and content updated.
- How long does it take to download my certificate/s?
Once you have selected 'Finish' in each module, this will trigger the certificate to be produced and loaded to your Profile's Progress page. On your Progress page you will see either one or both certificates depending on whether you have completed Module 1, Module 2 or both. Please allow time for the certificates to appear. The time maybe immediate or longer depending on your network speed, browser or device used etc.
Please note, that certificates should be downloaded immediately after completing a module. It is your responsibility to download certificates from your Progress page once a module has been completed. Future redevelopment of the training portal and/or content may disrupt the hosting of certificates and therefore the Office of Multicultural Interests takes no responsibility for inaccessible or 'lost' certificates. Please do not request we send to you your certificate/s of completion at a later date.
- I've been nominated by my manager to collect data on all the users in my agency who have registered for Diverse WA and completed the cultural competence training. How do I access this data?
Access to the user data for your specific agency or non-government organisation is by request to the Office of Multicultural Interests (OMI).
You must first have completed both modules yourself prior to OMI authorising reporting access.
If OMI authorised you to access data for the previous version of the Diverse WA training program you will continue to have access to your agency's user data. In your Profile, you will see the Reporting tab on the left-side-bar. If you believe you were previously authorised and do not see this tab, contact the Diverse WA team at firstname.lastname@example.org
To request authorisation, you must email OMI with a written request from your line-manager/CEO/Director/Executive Director or other agency/organisation authorising representative. OMI will then confirm your request by email and amend your regististration in our system for you to access data. Please allow 24 hours for this action to take place. If you do not see the Reporting tab in your Profile after this time, please email your technical issue to the Diverse WA Team at email@example.com
- Where can I obtain user data of the previous version of the training?
All historical user data from the previous Diverse WA training site has now been archived and cannot be accessed online. If you have queries regarding historical data please contact the Diverse WA team.
Non-Government Organisations (NGO) requesting access to training
- How does my NGO apply to access Diverse WA cultural competence training?
Diverse WA is available free for staff of Western Australian state and local government agencies. The training program is also provided to non-government organisations (NGO) that have signed a user agreement with the Office of Multicultural Interests (OMI).
To access this training, you must be a current employee of a Western Australian based NGO. This organisations’ CEO/Director/Manager will need to provide to OMI via email to firstname.lastname@example.org a copy of their signed (not-for-profit) incorporated certificate. OMI will then send the Diverse WA User Agreement for the NGO to complete and sign and return to OMI.
On receipt of the NGO signed User Agreement, OMI will co-sign the agreement and authorise NGO access to the online training program.
NGO's will then receive a copy of the co-signed User Agreement for their records along with notification the organisation's current staff, board members, volunteers, or students on work placement who have access to the agency’s work email address will now be able to register and undertake the training.
Please note that personal email addresses cannot be used for registration.
- Can not-for-profit organisations apply for access to training?
Yes. Please follow the same request for access process as for NGOs.